Delivery & Returns Policy for susanhooten.com
Last Updated: [Date]
1. Delivery Options
We offer the following delivery methods:
- Standard Shipping (3-5 business days)
- Express Shipping (1-2 business days)
- International Shipping (delivery times vary)
Shipping costs are calculated at checkout based on destination and package weight.
2. Returns Eligibility
- Items must be returned within 14 days of delivery
- Products must be unworn, undamaged, with original tags and packaging
- Proof of purchase (order number/email) required
3. How to Return
- Request a return at susanhooten.com/returns
- Pack items securely in original packaging
- Ship your return using trackable service (customer covers return shipping)
4. Refund Process
- Allow 7-10 business days for processing after we receive your return
- Refunds issued to original payment method
- Original shipping costs non-refundable
5. Non-Returnable Items
Cannot be returned:
- Sale/Clearance items (marked “FINAL SALE”)
- Personalized/custom products
- Intimate apparel (for hygiene reasons)
6. Damaged Items
If you receive damaged goods:
- Contact us within 48 hours of delivery
- Provide photos of damage
- We’ll arrange free return/replacement
7. International Returns
Customers outside the UK:
- Responsible for return shipping costs
- May be subject to customs fees
- Refunds processed in GBP
Track your return at susanhooten.com/track-return.